Frequently Asked Questions
Everything you need to know about our escrow service
An escrow service is a financial arrangement where a neutral third party holds funds on behalf of two parties in a transaction. The funds are only released when all the conditions of the agreement are met, protecting both the buyer and the seller.
The process is simple: (1) Create an escrow transaction and invite your counterparty. (2) Both parties agree to the terms. (3) The buyer deposits funds into escrow. (4) The seller delivers the goods or services. (5) The buyer confirms receipt. (6) Funds are released to the seller.
TrustEscrow charges a fee of 10% of the transaction amount plus a fixed fee of $5. The fee payer can be set as the buyer, seller, or split equally between both parties.
You can deposit funds using Bitcoin (BTC), USDT (TRC20, ERC20, or BEP20). After making a transfer to the provided wallet address, upload your payment proof and our team will verify and credit your account within 1-24 hours.
You can request a withdrawal via Bitcoin, USDT TRC20, or bank transfer. Provide your withdrawal details and submit a request. Withdrawals are processed within 1-5 business days depending on the method.
Either party can raise a dispute if there is a disagreement. Our support team will review all evidence and documentation submitted by both parties and make a fair resolution, which may include releasing funds to the buyer, seller, splitting, or full refund.
Yes. Funds held in escrow are kept in secure accounts and are only released based on predefined conditions or admin resolution. We use bank-grade security to protect all transactions and user data.
The timeline depends on both parties. Once the buyer deposits funds and the seller delivers, the buyer typically has a review period to confirm completion. Most transactions complete within 1-14 days.